Complaints Policy
Making a complaint
If you are unhappy with the service you have received from Liquid Corporate Finance; we will work with you to resolve your complaint as quickly as possible. You can contact us by using the methods below:
Email us…
Write to us…
Liquid Corporate Finance Limited
124 City road
London
EC1V 2NX
If we are unable to immediately resolve your complaint, we will send an acknowledgement within five business days of receipt by responding to you in writing and will including a copy of our company complaints procedure. During our investigation, we may need to contact you or any third party.
We will carry out our internal investigation into your complaint impartially and fairly and we will respond to you within four weeks. If we are not able to conclude our investigation within this period, we will write to you explaining why and indicate when we will contact you further.
If we are unable to resolve your complaint within 8 weeks, we will write to you explaining why we have not completed our investigation or if we have reviewed the necessary information and concluded our investigation, we will forward our written final response. Should we not receive a response, we will treat the complaint as resolved and closed.
If you are unhappy with our final response or you have not received a final response within eight weeks, you can refer your complaint directly to the Financial Ombudsman Service (FOS). Their contact details are below. They must receive your complaint within six weeks of the date on our final response letter.
Financial Ombudsman Service
Exchange Tower
London
E14 9SR
t: 0800 023 4567
e: complaints.info@financial-ombudsman.org.uk
w: www.financial-ombudsman.org.uk
